Received a defective item?Updated 10 months ago

We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.

Unfortunately, we're only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we'd recommend contacting them directly.

If you've purchased your item from our official online store taylormadescrubhats.com, send us a message and our team will be happy to look into this for you.

Please be sure to have the following information available when contacting our Customer Support Team:

- Your name and email address

- Order number (e.g #123456)

- Item name/description (if known)

Photos that show:

1. The fault as clearly as possible

2. Full-length photo of the item

*All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.

MORE QUESTIONS?

Please contact our support team here.