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I Still Haven't Received My Refund?Updated 10 months ago

Sent back your return but still waiting on your refund? We know, it sucks! This can be due to a few different reasons...

Depending on the country your return order was shipped from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approx 30 days.

HOW CAN I CHECK THE STATUS OF MY RETURN?

The quickest and simplest method we recommend is to check your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it's been 'Returned', 'Delivered', 'Returned To Warehouse' or similar. This means the shipment has arrived to our warehouse and will be processed by our team within 5 business days. Sit tight, and we'll be in touch via email once the return has been processed to confirm your refund.

Once processed, your refund can take up to 5 business days to appear in your account, once released by your banking institution.



MORE QUESTIONS?

Please contact our support team here.

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