How do I track my order?Updated 10 months ago

TRACK MY ORDER

You'll receive a shipment notification email (as long as an email address was provided on the order) once your order has shipped containing your tracking information. Alternatively, you can log into your TMSH Account and track your order.

ALREADY HAVE A TMSH ACCOUNT?

Login to your Account

Check the fulfilment status for your order

If the order has been fulfilled, select the order

Click on the link to be directed to the carrier's tracking profile

WHAT IF MY TRACKING HASN'T UPDATED?

Don't fret — tracking numbers typically update every 1-2 business days, however, additional delays may occur while your order is in transit.

If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't been updated in 5+ business days, please get in touch with our Support team for further assistance.

For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, please allow 10 business days for your tracking to update before contacting our team to investigate your order.

MORE QUESTIONS?

Please contact our support team here.